House rules and FAQ

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House rules and related information

  • You are welcome to meet Cuban friends on our terrace or in our communal areas during the day, without any registration needs.
  • Cuban visitors are however only permitted to enter your room after registration through our manager. Visitors under the age of 18 are not allowed to enter your room.
  • Smoking is only allowed in the open air areas on the second floor.
  • Parties are not allowed without prior permission by our manager. Consumption or possession of drugs are not allowed in the casa (and they are also prohibited anywhere else in Cuba).
  • Children below 3 years and pets are not allowed as guests in the casa.

Cancellation policy

  • If the booking is cancelled less than 7 days before arrival then a charge equal to 50% of the stay will be made.
  • If the booking is cancelled less than 2 days before arrival then a charge equal to the full booking amount will be made.
  • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Frequently asked Questions (FAQ)

Payment information

Payment options and further information

  • No deposit required.
  • Full booking balance is due on the day of arrival in cash. We accept USD, CUC, Euros or CHF. You can look up the current exchange rates on the following homepage: www.cadeca.cu/en
  • If you prefer partial or full payment in advance, you can contact us to do a bank transfer.
  • The airport pick-up service needs to be paid directly to the taxi driver in cash in USD or CUC at arrival at the casa.
  • If you decide to take breakfast or dinner from time to time, we ask you to pay these meals, the items from the mini bar and the internet in CUC and in cash during the course of your stay (and the remaining part before your departure).

Currencies and money exchange

  • The CUC (Cuban Convertible Peso) is one of the two currencies currently in use in Cuba. The value of 1 CUC equals 1 USD. All payments at tourist establishments in Cuba are normally done in CUC and in cash. You can exchange your internationally traded currency at the airport, in banks and in 'Casas de Cambio' (CADECA). The best exchange rates are provided for Euros, Swiss Francs, British Pounds, Canadian Dollars and Japanese Yen, while the ones for USD are very bad due to an extra fee of 10%.

  • We recommend you to already exchange money at the CADECA of the airport. You will need some cash, as the taxi drivers only accept cash in CUC (or USD). The exchange rates at the exchange office CADECA at the airport are only a bit worse than at the banks or CADECAs in the city center. Here you can find the current exchange rates:  www.cadeca.cu/en

 Credit card use

  • Credit cards only work if they are not issued by or using an American bank as intermediary. VISA cards work with the ATM machines, while Mastercard can mainly be used inside the banks or the CADECA (although in some selected banks of Havana, Mastercard can now also be used with the ATM machines).

  • There are also some bigger shops where you could pay by credit card, however, they then charge 3% more for your purchase. We therefore would not recommend to use this option and rather suggest taking most of your money to Cuba in cash.